Frequently Asked Questions (FAQ)

Welcome to our FAQ section, where you’ll find answers to the most commonly asked questions about our services. Whether you’re curious about our booking process, pricing, or specific services like airport transfers and city transfers, we’ve got you covered. Explore the topics below to learn more and get the information you need for a smooth and enjoyable travel experience from Singapore to Johor Bahru and across Malaysia.

How far in advance should I book my ride?

It is recommended to book your ride at least 24 hours in advance to ensure availability, especially during peak travel seasons.

Are there additional charges for tolls and fuel?

Yes, toll charges and fuel costs are included in the fare. There are no additional charges unless specified for specific routes or services.

Can I cancel my booking?

Yes, you can cancel your booking free of charge up to 24 hours before the scheduled pick-up time. Please refer to our cancellation policy for more details.

Do you provide child seats?

Yes, we offer child seats upon request. Please specify your requirements during the booking process.

How do I pay for my booking?

You can pay for your booking securely online using various payment methods, or opt for cash payment to the driver upon arrival.

How can I contact customer support?

For any inquiries or assistance, you can reach our customer support team via phone, email, or live chat on our website.

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